- Ship with tracking numbers
- Are packaged in sturdy reusable & recyclable poster tube and/or rigid mailer, with plastic sleeve when appropriate, to arrive safely at your door
- For expedited shipping or carriers other than USPS, please inquire and we will do our best
Within the US:
- FREE US Shipping on ALL orders!
- Most US orders arrive in 5-10 business days (1-5 business days to ship out, 3-5 business days via USPS from the West Coast)*
Outside the US:
- FREE world-wide shipping for orders $65+!
- Shipping for orders <$65 is discounted by 50% of postage for a limited time
- Transit times depend on your domestic carrier, usually ~2 weeks after your order ships out via USPS First Class International*
- All customs/VAT/import duties are the buyer's responsibility, and not included in shipping costs--please contact us beforehand for any help
- If free shipping or 50% off rate(s) don't show up at checkout, please message us so we can add your country
Note: Please double-check your address. Once your order ships, we can't redirect it. In case it's returned to sender (i.e. wrong address, customs duties not paid on time), we can help reship it once we get it back. Please contact us to pay reshipping postage.
*COVID-19 may extend transit times. Shipping times are estimates and not guarantees.
Q: Are you still open?
A: Yes! We're still open for online orders. Any support is particularly appreciated during this difficult time, and we have special promotions as thanks.* Best wishes to everyone, and hope we can meet at conventions again soon!
Q: Poster product details?
A: Posters are border-less and professionally printed on semi-gloss poster paper. When searching for frames, the 13"x19" size is also called "Super B."
Q: Playmat/mousepad product details? Care instructions?
A: Art is professionally printed using dye-sublimation, like body pillows. The print is waterproof and part of the fabric on the top layer. The rubber backing is flexible and non-slip. It's also better bonded to the fabric, and feels much more plush than ordinary mousepads.
Suitable for tabletop (TCG, D&D, etc) and PC gaming (XL mousepad, keyboard + mousepad, laptop + mousepad, etc). Actual playmat measurements can vary a smidge.
We hand-wash our playmats using cold/lukewarm water, hand-soap, and a towel in gentle circles to dislodge any grime. Please roll instead of folding when storing.
Q: XL vinyl canvas product details? Display instructions?
A: Canvases are professionally printed on waterproof & sturdy vinyl canvas.
They do not need to be stretched, and can easily be displayed directly on your wall with thumbtacks, command strips, or poster hanging rails. If you'd like to frame it, 24"x36" is the standard movie poster size so it's usually easy to find inexpensive frames (i.e. Ikea, Amazon, Michaels with coupon, etc).
Q: Returns & exchanges?
A: We do not accept returns or exchanges, but please contact us if you have any problems with you order. All orders are shipped with tracking, and we will respect whether tracking says it is delivered.
Q: Permission to sell artwork?
A: Of course! This is our studio's joint online store. The artwork will look as beautiful and high resolution as it was created :)
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